How long does it take for my package to arrive once it is shipped?

All orders are shipped within 24 hours of being placed.* We are located right next to the post office so most orders are shipped out same or next day once an order is placed. Rubashka ships with USPS or UPS. Once your package arrives in the post office, you will receive your items from 2-7 days on average, in the USA.

Most international shipments can take anywhere from 2-5 weeks to arrive. On occasions when the post office is overwhelmed with orders, shipping times may be longer. Please consider this before purchasing and we thank you for your patience. You can refer to your tracking and rest assured, your order should arrive. For faster shipping, we recommend choosing UPS as your shipping option. 

Customers who live in Italy: We recommend choosing UPS as your shipping option- these orders normally arrive in 2-5 days. Some customers have been experiencing longer delays than other international customers with the more economical, but slow USPS shipping option. 

*Excludes orders placed on Postal Holidays, Weekends, Pre-Orders, and Pending Payments


Where does Rubashka ship from?

We ship ALL orders from our office in Washington State, USA.


My order has been stuck in the same location for a while now, is this normal?

Mail gets sent through several processing facilities for international orders. It may stay longer in certain areas due to COVID-19 delays, this is normal. Additionally, the post office may not update your tracking until your package is nearing delivery. 


Tracking says my package has arrived but where is it? 

If your tracking states that your order has arrived but you do not see it, it is usually in 1 of 6 places.

1. Check your mailbox. Sometimes packages are small enough to fit in a mailbox and are placed in there.

2. Your order is at your local post office and customs need to be paid in order for you to receive it. Your post office may also hold your package for other reasons. 

3. Your postal carrier has not completed its delivery. Sometimes postal carriers complete delivery 1-2 days later, even though tracking has been updated to declare completion.

4. Your package is at another location associated with your address or family.

5. Your package may be at another post office that is local to you, and needs to be picked up there.

6. The post office misplaced or lost a package. Please contact your local post office and fill out a missing package form, sometimes they may be able to find it this way. 

If you still cannot find your package after completing these steps, please email us with your order number in the email title and we will gladly help you out. 


Do I have to pay customs or other fees? 

If placing an order to be delivered outside of the USA, your order may be subject to additional charges. International customers are responsible for any customs, duties, taxes, VAT, charges, or other fees that may incur due to importing into the buyer's country. Rubashka LLC is not responsible for any of these additional charges. Please refer to your country's laws and import taxes for further information.


I placed an order but where is my tracking? 

Every order placed on the website comes with tracking, except for most orders containing only stickers. Sticker orders are shipped through standard mail and arrive in the typical amount of time as mentioned above. Please check your mailbox for these type of orders. If you place a clothing order and do not receive tracking via email, your tracking may have ended up in your spam folder. You may also have entered an invalid email address when placing your order. Please update your profile with the correct email address to avoid future missed emails. If you still cannot find your tracking number feel free to email us and we will gladly give you your tracking info. 


What if I have questions about my order or need to modify it?

In order to maintain fast shipping times, most orders are shipped within 24 hours. Please carefully assess your order before placing it as we cannot modify your order once it is shipped out. Please include your order # in the email title when emailing us inquires about your order. 


I received my package, but I got the wrong items. What do I do now?

In the rare and unlikely event that you receive defective items, missing items, or the wrong order please email us with your name, order #, and a brief explanation. We will arrange an exchange with you.

Does Rubashka accept returns?

We believe you will love our garments and we offer a 100% back money guarantee if you are unsatisfied with your purchase. Unworn products in their original packaging are eligible for a 100% refund (minus shipping and handling charges) for up to 10 days after their purchase.* Got the wrong size or the items don't fit? No problem. We will gladly arrange an exchange with you. Please email us with your order # in the email title. 

*These terms are only valid for domestic orders within the USA. International orders are not eligible for returns at this time.